Get in touch.
Questions about transcripts, billing, privacy, or a feature you wish QuickScriber had? We read every message and reply personally.
info@mkaiventures.com
Send EmailWhat can we help with?
Not sure if your question is worth sending? Here are the kinds of things our team handles every day — if it's on this list (or even close), email us.
Issues with audio quality, language detection, missing timestamps, or accuracy on a specific video.
Upgrades, downgrades, refunds, invoices, or questions about your usage allowance for the month.
Something not working right, an export format you need, or an integration that would make your workflow faster.
Account deletion, transcript export, or any GDPR / CCPA related question about your data.
Collaborations, integrations, podcast or media appearances, and other partnership inquiries.
Tips for the fastest reply
To help us help you faster, include a few details in your first message. The more context we have, the less back-and-forth it takes to fix things or ship the feature you need.
- The email address tied to your QuickScriber account, so we can locate it quickly.
- A short description of what you were trying to do, what actually happened, and what you expected to happen.
- If you're reporting a transcription issue, the video URL or filename, and roughly where in the video the problem shows up.
- Screenshots or a short screen recording when helpful — they make bug reports about 10× faster to triage.
Frequently Asked Questions
Quick answers to common questions about QuickScriber.
We support MP4, MOV, AVI, MKV, and WebM files up to 2GB. You can also transcribe YouTube, TikTok, and Instagram videos directly via URL.
Our AI-powered transcription achieves up to 99.5% accuracy for clear audio. Accuracy may vary based on audio quality, background noise, and accents.
Yes! Your videos are processed securely and automatically deleted after transcription. We never store your video files.
Free users can export transcripts as plain text, JSON with timestamps, or SRT subtitle files. Pro users also get DOCX export.
QuickScriber supports automatic detection of 50+ languages. Your transcripts are automatically detected and transcribed in the original language.
Most videos are transcribed in seconds to a few minutes, depending on the video length and server load.
Other helpful pages
Looking for something specific before you email? These pages cover the most common questions: