1. Introduction

Welcome to QuickScriber ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video transcription service.

By using QuickScriber, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our service.

2. Information We Collect

2.1 Personal Information

When you create an account or use our service, we may collect:

Email address
Name (if provided)
Account credentials
Payment information (processed securely through third-party payment processors)
Usage data and preferences

2.2 Video and Audio Content

When you upload videos or provide YouTube URLs for transcription:

Video files are processed temporarily and automatically deleted after transcription is complete
Audio is extracted from videos solely for transcription purposes
We do not permanently store your video or audio files
Transcription results may be stored in your account history for your convenience

2.3 Automatically Collected Information

We automatically collect certain information when you use our service:

Device information (browser type, operating system)
IP address and approximate location
Usage patterns and feature interactions
Error logs and performance data

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our transcription service
To process your video/audio files and generate transcripts
To manage your account and provide customer support
To process payments and manage subscriptions
To send you service-related communications
To improve and optimize our service
To detect, prevent, and address technical issues or abuse
To comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate QuickScriber:

OpenAI Whisper API: We use OpenAI's speech recognition technology to transcribe audio. Audio data is sent to OpenAI for processing. Please review OpenAI's Privacy Policy for information on how they handle data.
Supabase: We use Supabase for authentication and data storage. Your account information is stored securely on their platform.
Payment Processors: We use secure third-party payment processors to handle subscription payments. We do not store your complete credit card information.
Analytics: We may use analytics services to understand how users interact with our service.

5. Data Retention

We retain your information as follows:

Video/Audio Files: Deleted immediately after transcription is complete
Transcription History: Stored until you delete them or close your account
Account Information: Retained while your account is active and for a reasonable period afterward
Usage Data: Retained for analytics purposes in anonymized form

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit using SSL/TLS
Secure cloud infrastructure with access controls
Regular security assessments and updates
Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

QuickScriber is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@quickscriber.com
Website: https://quickscriber.com/contact